Please be mindful that items must be in like-new condition. Items must not show signs of wear, soiling, washing or smell of smoke. It is always a good idea to wear an item for a short while in a clean environment before soiling the item. It just makes an exchange easier for everyone. (For many of our customers, wearing an item for only 10 minutes will soil it to the point of making it un-returnable.) So please, take a few minutes to try it on for proper fit before wearing it.
A return authorization number is required before any item can be returned.
All hats and product returns must be requested within 15 days of the shipment date. Returns must arrive within 7 days of receiving an authorization number. A 15% restocking fee will be charged on all returned products. Products must be returned in the condition that they were received or a fee may be assessed which could reduce the refund amount. The customer assumes all shipping fees for returns or exchanges. Please call us at 516-644-7484 if you wish to process a return.